InsourceCSR delivers five integrated AI products that transform contact center operations through quality assurance, workforce analytics, business intelligence, AI call screening, and autonomous agents. Built for mid-market companies who deserve enterprise capabilities without enterprise complexity or cost.
A progressive five-tier product ladder designed to enhance human performance first, then automate intelligently.
AI Quality Assurance Platform
Zero-training AI that evaluates every interaction from Day 1. No waiting months for model training. Automatically generates personalized coaching plans for each agent while providing unified real-time and post-call intelligence.
Behavioral Analytics for Workforce Management
The only WFM platform that predicts and prevents burnout before it happens. Monitors behavioral micro-signals to identify at-risk employees and automatically triggers supportive interventions without manual oversight.
Customer Intelligence & Business Analytics
Autonomous insight discovery that automatically identifies emerging customer issues and generates prescriptive action plans with ROI quantification. Routes intelligence to Product, Marketing, Finance, and Operations teams automatically.
First-Generation AI CSR with Human Escalation
Hyper-optimized for the initial 60 seconds of every call. When escalation is needed, delivers zero-hold transfer where AI whispers complete context to human agents—customers never repeat themselves.
Fully Autonomous AI Agent
Radically transparent autonomous AI that publicly documents resolution rates by query type and admits limitations honestly. Advanced emotional intelligence that knows when humans are needed and escalates proactively.
Evaluate every interaction automatically while generating actionable coaching plans. Supervisors shift from time-consuming evaluation to high-value coaching conversations.
Identify at-risk employees before burnout manifests, automatically adjust schedules to reduce strain, and trigger supportive interventions. Transform from reactive firefighting to proactive employee success.
Route conversation insights automatically to relevant departments. Product receives structured feedback, Marketing accesses messaging data, Finance incorporates sentiment trends into forecasting.
Public pricing with usage-based models. Deploy in days rather than months through pre-trained industry models. All costs included upfront—no hidden fees or surprises.
AI helps agents handle complex interactions by eliminating routine work, provides real-time guidance improving performance, and demonstrates measurable impact on agent satisfaction.
Automatically learn from human corrections, A/B test response variations without configuration, and detect anomalies triggering adaptive responses. Administrative overhead decreases over time.